Merdu.id
Multi-tenant SaaS platform for WhatsApp Business integration. Features message management, broadcast, chatbot, QRIS payment gateway, and multi-server load balancing for high performance.
The Problem
Businesses struggled with managing multiple WhatsApp accounts efficiently, leading to missed leads and poor customer service response times.
The Solution
Built a centralized multi-tenant SaaS platform that unifies WhatsApp communication with automated broadcast campaigns, AI-driven chatbots, and real-time message management.
Tech Stack
NestJSNext.jsPostgreSQLRedisTypeScriptDocker
Impact & Results
1
Reduced average response time by 40%
2
Enabled 500+ businesses to scale customer outreach
3
Processed over 1M messages monthly with 99.9% uptime
Role
Full Stack Developer
Duration
6 months
merdu.id